Privacy Policy

At Chary Express Pvt. Ltd., we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services or visit our website.

1. Information We Collect

1.1 Personal Information

We collect personal information when you:

• Make a booking or inquiry (Name, Email, Phone, Address)
• Request a quote or consultation
• Make payments (processed securely via Razorpay)
• Subscribe to our newsletter or updates

1.2 Automatically Collected Information

When you visit our website, we may collect:

• Your IP address & location data
• Browser type & device details
• Website usage analytics (via cookies & tracking tools)

2. How We Use Your Information

We use your data to:

• ✅ Process and manage your bookings & payments
• ✅ Provide customer support & tracking services
• ✅ Improve our website, operations, and user experience
• ✅ Send service updates, promotions, and offers (only if opted-in)
• ✅ Comply with legal & regulatory requirements

3. Payment Security (Razorpay Integration)

All payments on our platform are processed securely via Razorpay, ensuring compliance with PCI DSS standards.

🔹 We do not store your banking/card details.

For more details, check Razorpay’s Privacy Policy.

4. Information Sharing & Disclosure

We do not sell or rent your data. However, we may share it with:

• Trusted service providers (e.g., logistics, payment gateways)
• Government authorities (if legally required)
• Business partners (only with your consent)

All shared data is protected under strict confidentiality agreements.

5. Cookies & Tracking

We use cookies to:

• ✔ Enhance website performance
• ✔ Personalize your experience
• ✔ Analyze traffic for better service

You can disable cookies in your browser settings. However, some features may not function properly.

6. Data Security Measures

We use SSL encryption, firewalls, and secure access controls to protect your data. While we strive to keep your information safe, please note that no online transaction is 100% secure.

7. Your Rights & Choices

You have the right to:

• ✅ Access & update your personal details
• ✅ Opt-out of promotional emails
• ✅ Request data deletion by contacting us

For requests, email us at charyexpress@gmail.com.

8. Third-Party Links

Our website may contain external links. We are not responsible for their privacy policies. Please review their terms before providing any data.

9. Compliance with Laws

This policy complies with:

• ✔ Indian IT Act, 2000 & IT Rules, 2011
• ✔ General Data Protection Regulation (GDPR) (for EU users)
• ✔ Payment Card Industry Data Security Standard (PCI DSS) (via Razorpay)

10. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted here with the latest effective date.

11. Contact Us

For privacy concerns, contact us at:

📍 Office Address: B86, Sector 06, Noida, Uttar Pradesh, India (Pin: 201301)
📞 Phone: +91 9990151615
📧 Email: charyexpress@gmail.com