Payment & Refund Policy

At Chary Express Pvt. Ltd., we ensure a transparent payment and refund process for all our customers. Please review the following terms carefully before making a payment.

1. Payment Terms

1.1 Accepted Payment Methods

We accept the following payment methods:
💳 Credit/Debit Cards (Visa, MasterCard, Rupay, etc.)
💰 UPI & Digital Wallets (Google Pay, PhonePe, Paytm, etc.)
🏦 Net Banking (All major Indian banks)
📲 Razorpay Payment Gateway for secure transactions

1.2 Advance Payment

• A minimum advance payment is required to confirm your booking.
• The balance amount must be cleared before final delivery.

1.3 Taxes & Charges

• GST and other applicable taxes will be included in the final invoice.
• Any additional service requests will incur extra charges.

2. Cancellation & Refund Policy

2.1 Cancellation by Customer

• Cancellations before 48 hours of service date: Full refund
• Cancellations within 48 hours of service date: 50% refund
• Cancellations on the service day: No refund

2.2 Cancellation by Chary Express Pvt. Ltd.

We reserve the right to cancel or reschedule a booking due to unforeseen circumstances. In such cases:
✅ Customers will receive a full refund or rescheduling option.
✅ Refunds will be processed within 7-10 business days.

2.3 Non-Refundable Charges

The following are non-refundable:
🚫 Packing materials once used
🚫 Partial payments for completed services
🚫 Insurance charges (if availed)

3. Refund Process

3.1 How to Request a Refund?

To initiate a refund, email us at charyexpress@gmail.com with:

• Booking ID & Payment Receipt
• Reason for cancellation/refund request
• Bank/UPI details (if applicable)

3.2 Refund Timeline

• Approved refunds will be processed within 7-10 business days.
• Refunds will be credited to the original payment method.

4. Dispute Resolution

• If you experience any issues with payments or refunds, contact our customer support team first.
• Any unresolved disputes will be handled as per Indian legal guidelines under Noida, Uttar Pradesh jurisdiction.

5. Contact Us

For payment or refund-related queries, reach us at:

📍 Office Address: B86, Sector 06, Noida, Uttar Pradesh, India (Pin: 201301)
📞 Phone: +91 9990151615
📧 Email: charyexpress@gmail.com