faqs

1. What services do you offer?

We provide domestic and international relocation services, including:

• Household goods transportation
• Vehicle transport
• Packing and unpacking services
• Storage solutions

2. How do I book your services?

Booking is simple! Just follow these steps:

1. Visit our website and navigate to the Booking page.
2. Fill out the booking form with your details and the type of services required.
3. Pay the advance payment as per our Payment Policy.
4. Our team will confirm your booking and share the scheduled dates.

3. What payment methods do you accept?

We accept various secure payment methods:

• Credit/Debit Cards (Visa, MasterCard, Rupay)
• UPI & Digital Wallets (Google Pay, PhonePe, Paytm, etc.)
• Net Banking from major Indian banks
• Razorpay Payment Gateway for secure transactions

4. Do I need to pay the full amount in advance?

No, we only require a minimum advance to confirm your booking. The remaining amount is due before delivery or at the time of service completion.

5. Can I cancel my booking?

Yes, you can cancel your booking. However, cancellation charges may apply based on the timing:

• More than 48 hours in advance: Full refund
• Within 48 hours: 50% refund
• On the service day: No refund

6. Do you provide packing and unpacking services?

Yes, we provide packing and unpacking services to ensure your belongings are safe during the move. This service is optional but highly recommended for a smooth relocation.

7. Do you offer insurance for my goods during transport?

Yes, we offer insurance coverage for the goods being transported. Please ask about the insurance options when you book your services.

8. What happens if my items are damaged during the move?

In the rare event that your items are damaged during the move, please contact us immediately. We will assess the damage and offer compensation or a resolution as per the terms in the Insurance Policy.

9. How long will it take for my refund to be processed?

Refunds are typically processed within 7-10 business days after we receive your refund request. The refund will be credited to the original payment method used for the transaction.

10. How can I contact customer support?

You can reach our customer support team by:

• Phone: +91 9990151615
• Email: charyexpress@gmail.com
• Office Address: B86, Sector 06, Noida, Uttar Pradesh, India (Pin: 201301)